CareerStrides

The skills, knowledge, and abilities decision makers are most interested in reading about in your technical support resume include the following:

Hands-on, practical knowledge of network operating systems and computer platforms. Equally as important is your ability to install and configure software, hardware, and network connectivity. These strengths should be included towards the top of the resume, not at the bottom since they are essential for consideration.

Troubleshoot hardware and software issues independently with little or no downtime for the end user.

Experience in communicating complex information to end user who are not technically savvy. Deliver help desk functions, including managing triage issues and escalating issues as the need arises.

Work independently to achieve productivity levels as outlined in the employee handbook. Recognize patterns and bring them up to management so they can find a root cause.

Depending on the technical support position, you may be required to know FrontPage (even though MS no longer releases new versions) and Dreamweaver.

Focus on core competencies. Some of your consideration include: customer needs assessment, systems documentation, multiuser interface, network administration, and user training and support.

Technical support resume below was written by me, Linda Matias, a Nationally Certified Resume Writer. After you review the resume, email linda@careerstrides.com to receive a price quote. I will gladly work with you to create a resume that will win over interviewers. To read more about my resume writing experience and qualifications, go to the online resume writer page.