CUSTOMER SERVICE INTERVIEWING QUESTIONS

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customer service interviewing questions

 Describe your level of customer service experience with inbound and outbound calls.

 

Customers can get very upset. It is your job to calm them down and not escalate the situation. Describe your communication style when dealing with an irate customer.

 

There are many organizations out there that use customer service representatives. Why do you want to work for us?

 

Why are you the better candidate out of all of the other applicants who are applying for this position?

 

Do you have a habit of personalizing rejection?

 

How many calls do you take within an hour? What percentage of those calls do you escalate to a supervisor?


responding to customer service interview questions

Take your time answering the questions. No matter what the interviewer says or does to get you rattled, remain calm. Keep in mind that many interview questions are designed to upset you so they can assess how you manage stressful situations.

Nerves get the best of you when you are trying to pull one over on the interview. For the sake of a pending job offer, answer questions truthfully.

I am the author of 201 Knockout Answers to Touch Interview Questions and How to Say It: Job 
Interviews. In addition, I am a Nationally Certified Resume Writer. Email me to learn about my resume service. You can submit your resume by completing the form on the right hand side or going to the customer service resume writing page.
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Customer Service Interviewing Questions