CUSTOMER SERVICE INTERVIEW 

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Many customer service interviews begin with a phone interview. That makes sense since you will probably manage a lot of telephone calls and the interviewer wants to assess how you handle yourself over the phone.

Step One: When you are applying for a customer service position, you may be required to take an intelligence test and skills assessment. The intelligence test relies on evaluating verbal, mathematical, spatial, analytical skills. Your customer service interview can focus on all four of those categories or only some of them.

Step Two: When you pass the assessments, you will either be invited for another phone interview or an in person interview. Either way, when you get to this phase of the interview process that means that you surpassed the majority of the other candidates.

Step Three: After have passed the initial interviews, then you can expect to interview with a manager or supervisor. Since a customer service representative is an entry-level position, the offer you receive will most likely be nonnegotiable.

In either the phone interviews or in-person interviews, the interviewer provides customer service scenarios for you to answer.

As part of the job offer, you will have to submit to a drug test and a background check. These are routine for most positions.

To make it to a customer service interview, you need a resume that piques an employers interest. Send along your existing resume or let me know how many positions will appear on the resume to linda@caeerstrides.com to receive a free resume quote. You can also visit the cover service resume writing to submit your resume.

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Customer Service Interview